Strategy & Brand

Breakaway brand successes occur when brands with something to say begin speaking to audiences outside their close-knit school of thought.

Far too often, brands spend their all their communications efforts on preaching to the choir. Over, and over, and over again.

Remember our Outside Perspective blog? The disruptive technologies that radically move markets forward typically come from outside industries specifically because they have an outside perspective. The music industry didn’t imagine the ipod, airlines didn’t conjure up “go-to-meetings”, and TiVo wasn’t the brain child of the cable company.

When brands with valuable insights, unique perspectives, and innovative solutions only speak to other like-minded industry experts (who live within the same close-knit school of thought) or only speak to a group of devoutly loyal existing converts, their messages and their influence are limited and constricted. Speaking to the overlapping issues and the different audiences that are empowered to impact change and advance your cause moves your brand out of a category and into relevance…

Let’s take University Brands as our example. Through BlackDog’s activist foundation, Serious Play for Serious Girls, we frequently encounter academic researchers who report that their research is their contribution to their field and to the world at large. These researchers often find themselves frustrated that their research fails to reach the layman audiences who are positioned and empowered to affect the issues said research is helping address: social policy, corporate initiatives, education practices, environmental regulations, the list goes on. Unfortunately, researchers often find that professional networking and having to act as their own public relations advocates diverts too much time and energy away from actually conducting their research- which is the part of their work worth talking about in the first place…

One solution to this dilemma would be to provide researchers with networking and pr advocates who could help their work move beyond the peer community of fellow researchers and into the hands of professionals and activists positioned to impact change.  In addition to the outstanding societal benefits, these advocacy positions can help strengthen the university’s brand recognition, improve the brand image, improve the University’s working culture, increase the amount of outside funding available to researchers at the institution, and help the university to maintain ongoing relevance.

Another outstanding solution would be University Publications- trade journals, industry-oriented magazines, and community-centric industry-oriented blogs. Communications Arts isn’t published by Columbia or the Rhode Island School of Design, Vogue isn’t curated by Parsons, and Wired isn’t produced by MIT.  Examples of universities whose publications are actually speaking to their industries and contributing to the broader conversation are rare exceptions rather than the norm: Rotman, Harvard Business Review, The Journal of Pediatric Psychology…

What operational issues are reining your message in and holding your organization back? Here’s a quick self-audit check list to help identify if the broader audiences you’re positioned to speak to:

Here are a few questions to ask yourself:

What relevant issues is your brand positioned to speak to?

Which audiences would benefit from or appreciate the issues you’re positioned to speak to?

If you could speak to anyone, which audiences would you choose to speak to?

Why would these audiences care about your brand? What about you is relevant to them?

Who else is targeting the attention of these audiences? How will this interfere with your ability to reach them?

What would you have to do differently to reach these audiences?

What are the biggest obstacles holding your message back?

What creative solutions could help reduce or completely eliminate these obstacles?

Why are condom and tampon brands so far behind the eco-friendly times?

A cultural shift has happened and it’s made us all increasingly aware of our social and environmental impact. The 2009 Global Edelman goodpurpose* study found that “83% (of consumers are) willing to change consumption habits if it can help make the world a better place to live.”

In 2009, 71% of consumers thought brands wasted too much money on marketing and advertising and reported that they’d like to see brands spending more money on good causes instead- a 10% increase from 2008.

Even the household cleaning aisle at our local grocers has reacted to our growing concern with eco-impact and social-consciousness, so we were shocked to realize how few environmental impact indicators appear in the feminine hygiene aisle.

When it comes to tampons, pads, condoms, personal lubricant, and panty liners it’s the (extremely) rare exception when the packaging indicates whether or not it’s recyclable, identifies whether it’s made from recycled materials, or actually helps consumers to make brand decisions based on eco impact.

Of all the different brands of tampons, pads, and liners carried by our friendly neighborhood Wegman’s- only 1 brand indicated that their boxes were made from recycled materials (credit here goes to O.B.). We understand why the feminine hygiene industry may be confused- pad wrappers and tampon applicators comprise the vast majority of the trash that finds its way into wastebaskets in ladies rooms the developed world over. That does not, however, mean that packaging shouldn’t be made from recycled materials. If toilet paper can be hygienically crafted from post-consumer materials, why can’t boxes and applicators?

It’s 2011, it isn’t a secret that women menstruate, and eco-conscious women will probably be willing to put tampon boxes out with their recycling, but condom boxes present an entirely different recycling challenge. Do you really want your neighbors to know how frequently, or infrequently, you’re running through your supply? Do you really want them to know whether you’re using Magnums or Snugger Fits? The new plastic packaging on LifeStyles Thyns does happen to indicate that the package is recyclable, but are mindful lovers going to put their vibrant eye-catching blue condom box out with the recycling? Or will it be discreetly nestled in the trash?

The new LifeStyles Thyns’ packaging may be recyclable, but it isn’t made from recycled materials- we checked. So, do plastic condom boxes have a greater or lesser environmental impact than cardboard boxes? The presence of recycling symbol isn’t actually an indicator of a products’ environmental impact. An eco-aware, customer-centric, socially responsible condom manufacturer would be using recycled materials, would be finding ways to overcome our recycling hesitations, and would be driving their industry through thought leadership.

The condom, lube, and feminine hygiene industries have failed to keep their finger on the pulse of our cultural evolution.

Once a condom manufacturer creates eco-friendly packaging and a corresponding advertising campaign that promotes their green values, the competition will likely follow suit. Price and function are the easiest differentiators to duplicate but Constant Innovation and Commitment to Values are highly unique differentiators that can’t be faked, contrived, or easily replicated. Thought leadership ensures that you won’t just be the first on the market- you’ll the first brand that comes to mind.

*goodpurpose. “Despite Prolonged Global Recession, an Increasing number of people are spending on brands that have social purpose: According to the 2009 Global Edelman goodpurpose™ Study.” New York, 2009; 21 (October). http://www.goodpurposecommunity.com/wp-content/uploads/2009/10/2009GOODPURPOSEGLOBALRELEASE.pdf

There are so many companies with so many brands that it is hard to believe there is much “new” out there. Do you ever get over whelmed by finding ways or trying to be inventive and original?

Finding ways to help relevant, authentic brands tell a unique story is rarely overwhelming, in fact it is energizing and inspiring.  Organizations with energy, curiosity, courage and chutzpah that are willing to take on the challenges of driving their brand forward are a joy to work with.

That isn’t to say there aren’t obstacles. The most common, and most difficult, challenge is in establishing a brand’s positioning. It’s thorny ubiquity stems from two realities.

The first reality is that very few organizations truly understand differentiation. They are so ensconced in their day to day world, that they cannot lift their eyes up to see what makes them special. They typically don’t want to do the hard work of excavating that which makes them different… the essence of their brand.  And, even after doing the hard work, they often have a hard time embracing their differentiation, because the results are rarely what they anticipated and most often are significantly different from anyone elses in the market. Which they should be.

The second reality compounds the first. The vast majority of organizations, despite their vociferous claims of wanting to stand out, be different and unique, in the end just want to do the same old thing. They want to do and say what everyone else says and does. Unfortunately for them, imitation has never been a form of flattery; it’s always been boring and it’s really overdone. You cannot fake brand relevance, it’s not cheap or easy; it can’t be copied or bought.  It is hard earned and hard won.

It is in that hard work, the excavation and research, missteps and do-overs, thoughtful days and restless nights that the obstacles are overcome… and a brand emerges.  In the end the challenge isn’t a shortage of creativity; it is invigorating everyone to set their creativity, innovation, and ultimately their brand, free.

What are your favorite taglines? Least favorite?

My favorite is “Live Free or Die”, the official motto of the U.S. state of New Hampshire, adopted in 1945.

I like “Don’t just watch TV; Direct TV”

I loved the Salvation Army’s Red Kettle Christmas Campaign in 2010: “When you put money into our Kettles, Expect Change”

The following reflect some of the most notorious tag lines:

Got milk? (1993) California Milk Processor Board

Just do it. (1988) Nike

Ring around the collar. (1968) Wisk Laundry Detergent

Where’s the beef? (1984) Wendy’s

Don’t leave home without it. (1975) American Express

It’s not a job. It’s an adventure. (1980s) U.S. Navy

Takes a licking and keeps on ticking. (1956) Timex

What happens here, stays here. (2002) Las Vegas

Pork. The other white meat. (1986) National Pork Board

It keeps going, and going, and going… (1989) Energizer Batteries

Friends don’t let friends drive drunk. (1992) U.S. Dept. of Transportation

The toughest job you’ll ever love. (1970s) U.S. Peace Corps

It’s not your father’s Oldsmobile… (1980s) Oldsmobile

(It was memorable but it did break the rules; after all “old”smobile has always been our fathers…and grandfather’s car)

As for least favorites: Never reward bad behavior…If it’s not worth repeating, don’t.

I have partners. I have very smart partners that are not very creative. For being very smart they don’t seem to mind that we have a tagline that is not smart or creative. I think that they (we) are concerned that we won’t know the difference between a good tag line and a bad one if we were to hire creative services. Any advice?

The word “slogan” derives from the Gaelic slaughgaiirm. As it turns out slogans are not for the faint of heart, a slaughgaiirm (slogan) translated is a “war cry”.

A Powerful Tagline is defined by essential characteristics:

1.)    Pop: A powerful tagline gets to it. A well-turned phrase is direct, succinct, and to the point in a few words. Excavating an expression that represents your brand is critical. Big ideas condensed create sticky messages. If you want it remembered and repeated…just say it.

2.)    Differentiates:  The goal is to tell your story with a little punch in a memorable quip. Communicate your attitude, core competencies, flair, and novel purpose in your own voice.

3.)    Capture the truth: Your tagline should be believable, straightforward, clear, focused, and original. Avoid lofty, pretentious, phrases that won’t turn a head, capture anyone’s attention, or mean anything to anyone. Stay clear of jargon and clichés (unless you have a new spin on an common quip).

4.)   Operationalized:  The last thing you want is a message that you can’t deliver and a brand promise that you can’t keep.

5.)    Recognizable: To thine own brand be true. Taglines are intended to reinforce the “word” that you want to own in your customers mind. The trick is to capture and communicate the brand’s collective persona.

6.)    Discover the universal truth in your brand: Sticky slogans get to the heart of the matter revealing an inherent quality, a universal truth, or a drive that all users can relate to at a meaningful level.

8.)    Bold: You want a slogan that is impossible to mimic. This is no time for obscure promotions. Your audience is listening for bold brands to speak up and in a customer centric voice. Be impressively, unequivocally, explicit about who you are, what you do, and what you stand for. Bland is boring. Avoid copy cat, cookie-cutter, safe, vague, tired, homogenized, and drab slogans. A bland brand is nothing to brag about.

9.)    Enduring value: Taglines that have stuck and lasted the test of time have dug deep with a simple message.

10.)    Customer focused: Never forget who you are talking to. Why do they care? Why should they care? What’s the need? The need behind the need? The shared perspective? The promise that compels? The real deal?

11.)    Works: And now that you have done all that…you need to vet it, “google it”, field test it on the outside, put it to the “mother-in-law” clarity check to ensure that it works for you and doesn’t belong to someone else.

We are always amazed at how many brand firms use the phrase “brand fuel” as their proprietary approach, in their taglines, names, and communications. Once upon a time it had zing…now it’s just overdone.

Does every company have to have a brand position?

Every brand has a position; whether it is by design, managed or not.

A positioning statement is an “onliness statement” that captures the “something” that the brand or product owns informing all communication strategies and related content.

How a brand is positioned and presented provokes how it is perceived; impacting success. A relevant brand stands out and apart in congested market places.

We are taking an industrial product to new, broader markets. Should we be  concerned with losing the confidence of our existing and loyal markets?

It is critical that you first understand the markets that support the product lines now to wisely interpret the direction, synergy, and prospective untapped markets moving forward.

Diversifying into new areas of business demands thoughtful consistency to avoid unintended consequences. Coherence emerges when brand owners and developers understand the target audience’s needs and point of decision preferences. Consistency maximizes and provokes awareness; assuring current markets while encouraging new target audiences to “try” your product. Consistency is the quality that evolves the past forward, ensuring that the history and diversity of time and change come together seamlessly; communicating dependability to customers. Assuming that you know who wants it and why, consistency will be the certain challenge to manage through market expansions.

We can’t seem to get a handle on just who our customer is to create a customer profile. We aren’t sure how to determine who our customer is without revealing that we don’t have a clue. Does it matter if sales are consistent?

One of my favorite magazines, UTNE Reader published an excerpt of an article from imprint that I think addresses this question adequately.

Spray Tips

by Caleb Neelon, from imprint

Spray paint dates to about the 1920s, but the history of the spray paint can in its familiar form begins in the early 1960s. By the early 1970s, it was an art medium in the hands of New York kids, who quickly figured out that swapping out the factory nozzle for one from a can of oven cleaner gives a fatter, cleaner line. They also found that nozzles from cans of spray fixative give a narrow, clean line perfect for detailing. By the mid-1990s, enterprising graffiti writers had figured out how to bulk-order these spray tips and were reselling them to other graffiti writers.

Then there were the paints themselves. In the mid-1990s, European spray paint brands such as Belton and Montana really paid attention to graffiti writers, sponsoring projects and even giving star graffiti writers their own signature color of paint. Graffiti writers knew all the nuances of spray paint—coverage, overspray, color intensity, compatibility with other brands—and all of those other details that no weekend warrior out spray-painting his metal deck furniture is ever going to see.

The two main American spray paint companies, Rust-Oleum and Krylon, have always played blind to graffiti. While Belton and Montana each have several hundred colors, Rusto and Krylon have kept their color palettes to about a dozen or two at a time, forcing graffiti writers to shop at out-of-the-way discount stores to stock up on colors  available only for a season or two. Since you can’t mix spray paint colors without a lot of fuss, this is annoying. Krylon, a onetime favorite, has been so watered down that it’s simply useless. Along the way, they switched to a “fan” spray tip—the worst for any kind of artistic use—and even worse, made the fan tip more difficult to replace. Graffiti writers pay close attention to nozzle quality and its ability to accommodate a variety of nozzles. Krylon simply removed itself from the artistic-use market with this one move.

American graffiti writers are fiercely loyal to Rust-Oleum, however. Rusto is legendary as the thickest and most durable of all spray paints. It’s not for finesse: The thickness of the stuff precludes detail work, but there’s nothing that’ll last like it. Unfortunately, Rust-Oleum is busily making a switch to a “female” cap—one where the little post between nozzle and can is connected to the can, not the nozzle. It’s a small detail, but they wouldn’t have done it if they had listened to the people who know their products best.

European spray paints took a while to arrive in U.S. markets, but they’re here now and easy to find. American graffiti writers who would go through hundreds of cans of Rusto in a year are now using Belton, Montana, and a new arrival, Ironlak. These European spray paints can cost twice as much as their American counterparts, but artists are artists and they’ll pay the price to make their work.

Excerpted from imprint, the content-rich online outlet of Print, a bimonthly magazine about visual culture and design. http://imprint.printmag.com
Read more>>

Garland Pollard, a writer, web editor and SEO consultant writes “Is there too much branding?

He continues, “… must we all be so concerned with branding? Isn’t a good brand really the result of a moral, well-run company? Isn’t it better that hospitals focus on patients, and let the “branding” speak for itself? Do churches really need to “brand” themselves, or is it better that they focus on saving souls? Do we really need for banks to have visual identities, or do we want them to treat us properly when we make a deposit? Is the most recent mania for branding yet another management fad that we use to obscure coercion, duplicity and manipulation?”

Taking those in bite size pieces:

“Is there too much branding?”

A.) No, there is not “too much branding” anymore than there are too many interesting, purpose driven people making honorable contributions to the world.  There is far too much talk about branding and too many quick fix, faux solutions applied that actually distort the power of brand.

“Must we all be so concerned with branding?”

B.) Yes, in global and competitive markets we should all be concerned with branding; differentiating our organizational value in a memorable way is critical to vitality.

“Isn’t a good brand really the result of a moral, well-run company?”

C.) Yes, exactly! A good brand is the result of a moral, well-run company. But how does a working community define a moral company and align a well-run company without a shared identity and concerted purpose?

“Isn’t it better that hospitals focus on patients, and let the “branding” speak for itself?”

D.) Yes, hospitals should focus on patients. Healthy “brand philosophies” align the operating objectives of hospitals with the patient needs and expectations.

Appreciating that everyone, from patients to our nation as a whole, expects more than just advanced health-care today demands that hospitals offer more than quality recovery.

E.) Strong brands rarely, if ever just emerge from the operational routine to speak explicitly and align strategically.

“Do churches really need to “brand” themselves, or is it better that they focus on saving souls?”

F.) This not an either or proposition. Churches most certainly need to distinguish one from another in an effort to save souls. Churches passionate about their “call” want to speak beyond the pulpit to the people that are hoping for a message of hope and membership. Pentecostal? Down-to-earth? Fiscally transparent and accountable? Humanitarian outreach focused? Missions supportive? What a church represents is a story worth telling.

“Do we really need for banks to have visual identities, or do we want them to treat us properly when we make a deposit?”

G.) Yes, yes, and yes. A compelling brand ensures that your teller will treat you properly when making a deposit. The goal is to align what you do and how you do it around a simple, relevant and meaningful concept (brand promise) that can be delivered consistently provokes interest and woos customers.

I attempted to make a deposit with the wrong paperwork just recently. A logo on the slip would have been time saving for everyone waiting in line.

“Is the most recent mania for branding yet another management fad that we use to obscure coercion, duplicity and manipulation?”

H.) Identity matters. Buyers report that a cohesive brand for a relevant product/service eliminates the mental tug of war that they face when they make buying decisions.

“If the writing is honest it cannot be separated from the man who wrote it.” Tennessee Williams

The hardest part of crafting an authentic brand narrative is excavating who you really are, what you really do, and why you really matter.

It’s easy rattle off a check-list of standard, homogenized, industry phraseology that mimics what everyone else has always said about themselves. But you can’t differentiate yourself with corporate bologna and cookie cutter content. Saying what everyone else already says just makes you sound like everyone else.

If your narrative, the way you’re telling your story, doesn’t flawlessly capture your real-life story, identity, and Big !dea – you haven’t gotten it right yet.

Excavating what really matters is rarely an easy task, and the process is exponentially more daunting, grueling, and gut-wrenching when you’re close to the story. In “Made to Stick,” Chip and Dan Heath help brand stewards understand what journalists have long called “burying the lead.” While explaining the “burying the lead” concept, the Heath brothers quote the hard earned wisdom of newspaper editor and communications professor Ed Cray: “The longer you work on a story, the more you can find yourself losing direction. No detail is too small. You just don’t know what your story is anymore.” [1] Instead of giving in, giving up, and settling for generic content, focus on what really matters: Your Big !dea, your points of differentiation, your unique perspective.

When you’ve gotten it right, your one-of-a-kind narrative will be inseparable from the real life organization. When it’s right, you’ll know it! It’ll feel authentic, ring true, and resonate with your customers, your employees, and your favorite barista at the corner coffee shop.

[1] Ed Cray, Professor of Communications at the University of Southern California. QTD In: Chip Health and Dan Heath. “Making it Stick: Why Some Ideas Survive and Others Die.” New York: Random House, 2008. P. 32.